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RETURNS POLICY

Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.

Your Rights under the Australian Consumer Law - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CHANGE OF MIND RETURNS - Temporarily Suspended

Due to the nature of infection, our normal “change of mind” return policy has been suspended until the epidemic is over. Goods will be accepted back only if genuinely faulty and as per your rights under the Australian Consumer Law. We apologise for the inconvenience but it is in the interest of everybody’s health. Effective: 31st March, 2020