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COVID-19 Update & Shipping Updates

We are currently experiencing an increased volume of online orders, along with delays and general congestion within our freight and logistic networks. Unfortunately, this is resulting in delays getting some of your orders delivered to you on time. Unaffected services are our FREE 1hr Click & Collect we encourage you to use this service if you need your order urgently. 

In line with state guidelines, our stores remain open with some restriction in place. Find out how your state is affected

RETURNS POLICY

TEMPORARY RETURNS UPDATE:

If your local store is temporarily closed or complying with contactless regulations for in-store shopping due to COVID-19 don’t stress! You can return your order in-store when restrictions have eased, or you can return them via our returns department. Please contact our customer service team for a returns authority and return address.

Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.

Your Rights under the Australian Consumer Law - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CHANGE OF MIND RETURNS

All prices quoted in this website include Goods and Services Taxes (GST). Although not obligated to do so, at Road Tech Marine we appreciate that you may have second thoughts about your purchases and will give a ‘Change of Mind’ refund if goods* are returned within 14 days. For ‘Change of Mind’ purchases, goods can only be accepted back for refund or exchange in “as sold” condition including undamaged original packaging, complete instruction books, manuals, accessories, etc. If freight expenses of any type have been incurred, these are not refundable. We regret that any cash, credit card, or EFTPOS refunds over $250 must be refunded by cheque for security reasons. Your Sales Docket must accompany all returns.

*Note: ‘Change of Mind’ refunds do not apply to purchase of books, light globes, batteries, aerosols, chemicals, paints, headphones, some tools, non-Multimeter test equipment, products which are subject to health regulations including portable toilets, petrol generators and items purchased by the metre such as wire, rope and carpet.

HOW TO RETURN AN ITEM PURCHASED ONLINE

Items purchased online can be returned to any Road Tech Marine owned store providing the general returns conditions above are met. Please present your tax invoice, which you would have received to the email address you submitted at the time of placing your order as well as the delivery note that you received with your order package, in order for your return/refund to be processed in-store. If you cannot locate your tax invoice please contact us so we can organise for it to be resent. Refunds will be issued back onto the same credit card that was used to place the order.

Items purchased online can also be returned by mail at your own expense providing the general returns conditions above are met. Logged in website customers can go to their "My Account" page select order history, locate the order the product was from then select the item, quantity and add a reason for the return. Once submitted the customer will receive a confirmation email then once approved by our returns department a RA number will be emailed for the customer to complete the return.   

As a "Guest" you will need to contact our Customer Service Team on 1300 964 264 to obtain a RA (Return Authority). All Returns lodged through mail must have an RA number or the package will be refused and returned to sender. Returns may take up to 14 working days to process. We recommend sending your returns with tracking so you can see when it has been delivered. Road Tech Marineis not responsible for lost packages. Refunds will be issued back onto the same credit card that was used to place the order. Please note Road Tech Marinewill not refund the original delivery fee unless products are determined to be faulty under the Australian Consumer Law