Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.
Your Rights under the Australian Consumer Law - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
CHANGE OF MIND RETURNS
All prices quoted in this website include Goods and Services Taxes (GST). Although not obligated to do so, at Road Tech Marine we appreciate that you may have second thoughts about your purchases and will give a ‘Change of Mind’ refund if goods* are returned within 14 days. For ‘Change of Mind’ purchases, goods can only be accepted back for refund or exchange in “as sold” condition including undamaged original packaging, complete instruction books, manuals, accessories, etc. If freight expenses of any type have been incurred, these are not refundable. We regret that any cash, credit card, or EFTPOS refunds over $250 must be refunded by cheque for security reasons. Your Sales Docket must accompany all returns.
*Note: ‘Change of Mind’ refunds do not apply to purchase of books, light globes, batteries, aerosols, chemicals, paints, headphones, some tools, non-Multimeter test equipment, products which are subject to health regulations including portable toilets, petrol generators and items purchased by the metre such as wire, rope and carpet.