COVID-19 Update & Shipping Updates
In line with government guidelines, all RTM stores are open to all customers. We encourage customers to take advantage of free delivery for online orders over $99 or use our free 1hr Click & Collect service. We thank you for your support as we continue try to keep our community and stores safe. See here for the latest on delivery delays.
We are currently experiencing an increased volume of online orders, along with delays and general congestion within our freight and logistic networks. Australia Post and local couriers are also experiencing unprecedented demands on their delivery services, leading to longer than normal delivery times. Unfortunately, this is resulting in delays getting some of your orders delivered to you on time.
Our Click and Collect service continues to operate as normal.
*This offer is subject to the following terms and conditions:
• The offer is for online orders only.
• Applies to Standard Shipping only.
• This may exclude:
• Indent and backordered lines
• High demand low stocked items
• Specialty or promotional items
• Spare parts
• Gift cards
• Offer may exclude bulky or dangerous goods, like:
• Some Motors
• Some Batteries
• The terms of this service may change at any time.
• This offer excludes Click & Collect only items.
Your order can be delivered to anywhere throughout mainland Australia by road freight:
Standard/Road Freight: 2 - 5 working days^
Free delivery exclusions apply to some bulky and large items. Freight will be charged at checkout for these items.
^Freight delivery times stated are for average volume items with total order weight under 5kg for metro areas in eastern states. Additional delivery time may result for some deliveries. Please allow extra time for delivery to western states. Premium freight is not available on oversized/bulky items or in all locations. Contact the Techstore should you require more details.
Goods cannot be delivered to a post office box
Company policy is that we do not under any circumstances issue instructions to our couriers to leave deliveries unattended when no one is at the delivery location
For unusually large or bulky orders our customer service staff may contact you if any additional freight costs are needed.
Transit Goods Insurance
If you do wish to insure, insurance will cost 1% of the order value and we are happy to arrange this on your behalf. This insurance also covers goods DAMAGED in transit. Insurance will cost $1 for every $100 value or PART THEREOF. In other words if your order is for $145.00 the insurance will be $2.00. We do not automatically insure unless you specify it during the checkout. If you don't select insurance you are NOT insured.
The majority of our logistics providers deliver to parcel lockers around Australia.
Dangerous goods in reference to shipping are items or substances that when transported are a risk to health, safety, property or the environment. These include and are not limited to: explosives, radioactive materials, flammable liquids, dangerous or volatile chemicals, strong acids, compressed gases, poisons and aerosols. Items that can contain these materials include battery banks, aerosols, some tools and lithium batteries. Items marked with the Dangerous Goods icon below may be subject to shipping/delivery restrictions.
Need your order even sooner? Order online and collect in-store in 1 hour. Learn more here.
Mon - Fri: 8:30am - 5:30pm AEDT
Sat: 8:30am - 5:00pm AEDT