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COVID-19 Update & Shipping Updates

We are currently experiencing an increased volume of online orders, along with delays and general congestion within our freight and logistic networks. Unfortunately, this is resulting in delays getting some of your orders delivered to you on time. Unaffected services are our FREE 1hr Click & Collect we encourage you to use this service if you need your order urgently. 

In line with state guidelines, our stores remain open with some restriction in place. Find out how your state is affected

COVID19 - Shipping Delays

We are currently experiencing an increased volume of online orders, along with delays and general congestion within our freight and logistic networks. Australia Post and local couriers are also experiencing unprecedented demands on their delivery services, leading to longer than normal delivery times. Unfortunately, this is resulting in delays getting some of your orders delivered to you on time.

Our Click and Collect service continues to operate as normal.

Our FREE 1hr Click & Collect service remains unaffected and we encourage you to use this service if you need your order urgently and can get to your local store.

We expect that other Standard Delivery services will be impacted for another one to two weeks and we appreciate your patience and understanding during this time.

Our Customer Service Team is available to help If you have any concerns about your order. Please don’t hesitate to contact them.

Again, thank you for your patience and ongoing support.

 Spend $99 Online and You'll Get Free Shipping

*This offer is subject to the following terms and conditions:

• The offer is for online orders only.
• Applies to Standard Shipping only.
• This may exclude:
• Indent and backordered lines
• High demand low stocked items
• Specialty or promotional items
• Spare parts
• Gift cards
• Offer may exclude bulky or dangerous goods, like:
• Fridges
• Some Motors
• Some Batteries
• Generators
• The terms of this service may change at any time.
• This offer excludes Click & Collect only items.

Shipment & Delivery Information

Your order can be delivered to anywhere throughout mainland Australia by road freight:

Standard/Road Freight: 2 - 5 working days^ 

Delivery Charges
Under $99 $8
Over $99 FREE

 

Free delivery exclusions apply to some bulky and large items. Freight will be charged at checkout for these items.

^Freight delivery times stated are for average volume items with total order weight under 5kg for metro areas in eastern states. Additional delivery time may result for some deliveries. Please allow extra time for delivery to western states. Premium freight is not available on oversized/bulky items or in all locations. Contact the Techstore should you require more details.

Delivery addresses
Goods cannot be delivered to a post office box
Company policy is that we do not under any circumstances issue instructions to our couriers to leave deliveries unattended when no one is at the delivery location

Heavy Goods
For unusually large or bulky orders our customer service staff may contact you if any additional freight costs are needed.

Transit Goods Insurance
If you do wish to insure, insurance will cost 1% of the order value and we are happy to arrange this on your behalf. This insurance also covers goods DAMAGED in transit. Insurance will cost $1 for every $100 value or PART THEREOF. In other words if your order is for $145.00 the insurance will be $2.00. We do not automatically insure unless you specify it during the checkout. If you don't select insurance you are NOT insured.

Parcel lockers
We deliver to parcel lockers around Australia.

Dangerous Goods
Dangerous goods in reference to shipping are items or substances that when transported are a risk to health, safety, property or the environment. These include and are not limited to: explosives, radioactive materials, flammable liquids, dangerous or volatile chemicals, strong acids, compressed gases, poisons and aerosols. Items that can contain these materials include battery banks, aerosols, some tools and lithium batteries. Items marked with the Dangerous Goods icon below may be subject to shipping/delivery restrictions.

Airfreight Not Available

Click and Collect Also Available

Need your order even sooner? Order online and collect in-store in 1 hour. Learn more here.