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Covid-19 Updates

Retail Network

In line with the State Government Health Orders, restrictions will continue to ease as double vaccinations increase.

To ensure we as a business continue to trade and be in line with government health orders, please also remember:

FEELING UNWELL?
Don't enter the store. Seek medical advice if needed.

QR CODES
We encourage you to always Check-in and Out, where applicable. If you are unable to locate, please ask staff for assistance.

MASKS
Masks are still encouraged for indoor settings where you cannot maintain a safe distance from others and for customer-facing retail staff .

MEDICAL EXEMPTIONS
Customers are not required to show proof of exemption only to acknowledge they have one when requested.

KEEP YOUR DISTANCE
Stay 1.5m apart where practical.

We continue to encourage all customers to use our online options for delivery and Click & Collect to reduce contact and congestion in stores.

Public Health Orders may require businesses to take reasonable steps to implement safety plans. As a result, this may result in changes to standard processes and procedures.

We do our best to adhere to ever-changing Government guidelines and roll out changes as needed.

Shipping Delays

We are currently experiencing an increased volume of online orders, along with delays and general congestion within our freight and logistic networks. Unfortunately, this is resulting in delays getting some of your orders delivered to you on time. Unaffected services are our FREE 1hr Click & Collect, we encourage you to use this service if you need your order urgently.

For more information please click here.

Product Alerts

RSC312 RSC314

Explorer Snatch Straps - August 2021

Product Number:   RSC312 & RSC314
Brand:   Explorer
Reason:   Labelling Requirement
Date:   01/01/15 – 01/04/21
Recall PDF:   Download here

Visit www.recalls.gov.au for Australian Product Recall Information.

Or call the ACCC Info Centre: 1300 302 502.

Scams

We regularly monitor social media and other channels to ensure that you can be confident that you are purchasing directly from us. However some platforms take time to remove fraudulent pages and listings after we have reported them. To make sure you are viewing our official accounts we recommend following the links in the footer below and bookmarking them.